Arabic Calligraphy Star Red

Exchange and Return Policy
At Sega Industry, we strive to provide our customers with the best possible shopping experience. However, we understand that sometimes you may need to exchange or return an item. Here is our exchange and return policy:

Exchange Policy:

1. Eligibility: Items can be exchanged within 7 days of delivery.
2. Conditions: Items must be in their original packaging, unused, and in the same condition as received.
3. Procedure: Customer must contact our customer service team via phone, email, or chat to request an exchange.
4. Exchange Options: Customer can exchange the item for a different size, color, or style of the same product, or for a different product of equal or lesser value.

Return Policy:

1. Eligibility: Items can be returned within 7 days of delivery.
2. Conditions: Items must be in their original packaging, unused, and in the same condition as received.
3. Procedure: Customer must contact our customer service team via phone, email, or chat to request a return.
4. Refund Options: Customer will receive a full refund of the item's price, minus any shipping costs.

Refund and Exchange Process:

1. Refund Timeline: Refunds will be processed within 7-10 business days of receiving the returned item.
2. Exchange Timeline: Exchanges will be processed within 7-10 business days of receiving the returned item.
3. Shipping Costs: Customer is responsible for shipping costs for returns and exchanges.

Exceptions:

1. Final Sale Items: Items marked as "final sale" cannot be exchanged or returned.
2. Personalized Items: Personalized items cannot be exchanged or returned.
3. Damaged Items: Items damaged during shipping will be replaced or refunded.

Contact Us:
If you have any questions or concerns about our exchange and return policy, please contact our customer service team:

Phone: [phone number]
Email: [email address]
Chat: [chat link]

Standard shipping : 3 to 5 business days